Please Contact Lisnet Customer Service at 1-781-652-0559 and one of our support engineers will assist you with any technical questions or problems that you may have with your video conferencing systems. We have the experience, knowledge, infrastructure and resources to provide high-quality, responsive hardware and software support for your video conference products.

Installations are done by our experienced technical engineers within 24 hours from the arrival of the equipment at your facility(s). Prior to the installation the following steps are taken

• Fill up the site preparation sheet. It includes information regarding the system's network and power requirements.
• Manage the order processing, shipping and delivery of the equipment to the customer site.
• Inspect equipment, peripherals and documentation.
• System Installation, testing and product registration.
• Deliver orientation of end users operation.

Support

We offer customers a comprehensive Polycom maintenance service program that includes; on-site service, training and Help Desk service 24X7 all year long. The portfolio of services is flexible, it was designed to meet our customer's individual needs for high-quality of service and support. Parts and/or equipment is shipped at no cost to customers who have systems registered under an extended warranty or a maintenance service contract

We offer two Polycom Support Services:

A. Polycom PREMIER Service - is a well suited program for organizations with their own internal technical personnel to draw on our experts for technical phone support and to expedite replacement of defective equipment.

• Remote Service
• Highly responsive service, high system availability
• Unlimited telephone technical support during business hours
• Advance parts replacement - full replacement of failed parts
• Software updates and upgrades upon release
• Online Support to extensive technical information

B. PREMIER PLUS - An on-site response service for Video Conferencing Systems. It provides all the features and support of OmniCare, and guarantees that a Customer Service Engineer will arrive on-site within 24 hours of your call as required (on the next business day).

• Provides a higher level of on-site support
• Unlimited telephone technical support during business hours
• Advance parts replacement - full replacement of failed parts
• Onsite response within 24 hours of unresolved problem (or next business day).
• Test Facility - Face-to-face testing
• Online Support to extensive technical information
• Work through completion